What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I see Theresa and Jennifer for my hearing issues and hearing aid adjustments…they are very professional, kind, funny and efficient. I see them as friends now. I trust their judgement and enjoy seeing them…thank you guys!😊

Bill Jarecki, on Google

My wife was in tears, overjoyed, because I finally elected to purchase hearing aids from this terrific business. Theresa was awesome. On day #1, I'm already benefitting from enhanced hearing and I also became aware of how loud I had been speaking. Definitely time to "turn down" the volume (which...

JEFF KRAUS, on Google

Staff at Hearing centers of Charlotte were great. Had my hearing test and all my questions were answered. Looking forward to getting new hearing aids. Staff handled my insurance problems so I didn't have to worry about it. Thank you Hearng centers Went back for adjustment for hearing aids and...

Jim Sawyer, on Google

I went into Hearing Centers of Chaelotte County and got a free hearing test. Theresa gave me a through test and showed me the results which was not good..She showed me the options for the best hearing aids. I orderd the ones that looked the best for me. They came...

David Boomgaarden, on Google

I didn't realize the new technology for hearing aids. This hearing center is very professional n courteous. They show they care about fitting you for hearing needs. They explained all the benifits of hearing n the need for its cognitive benifits.

William Fontes, on Google

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