What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Personnel knowledgeable, respectful, patient, explain everything that will be done and why, listen to you showing interest , pleasant let you feel welcome. BRAVO to this center 😊

Vivette Archer, on Google

I was on an extended stay locally and ran into a little issue with my device. I stopped in without an appointment and my issue was taken care of immediately. Out of town non patients do not get this treatment very many places. A BIG thank you to the entire...

Rick Durham, on Google

Just moved to the area and stopped in for a mic cover. Not only did they provide the cover I needed they asked if anything else they could help with. I didn’t want to upset their schedule and said I’d just schedule next available appointment. They said we’re here for...

Rachel Richardson, on Google

I have been working with Hearing Centers for 10 years now. I have always experienced top notch customer service. I currently work with Theresa Stevens, Shawna, and Diana at the Port Charlotte Office. They know me when I come in, I get treated royally on each visit, and I receive...

James Cubbage, on Google

From Douglas Upton: I have worn hearing aids for many years and have severe hearing loss. This Spring I needed new hearing aids with more power. I had moved to Florida and needed a new audiologist, so I chose Hearing Centers of Charlotte County and met Theresa who tested my...

Julie Upton, on Google

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